Social Accountability in the Delivery of Social Protection
This report reviews the literature on social accountability in the delivery of social protection. It is the second output of the Social Accountability in Social Protection policy research project that Development Pathways has been contracted to carry out by DFID. The purpose of this review is to bring together existing evidence and generate new evidence on the effects that social accountability mechanisms have on the delivery of social protection services and on state-society relations.
A human rights-based approach to social protection requires that policy makers, programme administrators and others whose actions have an impact on a programme should be held accountable for their actions. To meet this human rights requirement, social protection programmes should have mechanisms to collect and process complaints, in particular to review eligibility for the programme, […]