A One-Stop Shop for Accessible, Transparent and Efficient Public Service Delivery

Organization(s): ILO
Regions: Asia
Country: Mongolia
Year: 2016
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Starting in 2007, Mongolia has implemented one-stop shops (OSS) nationwide for social service delivery. This brief explores the Mongolian experience.

Related Principles

Standards of Accessibility, Adaptability and Acceptability

The principle of equality and non-discrimination requires States to ensure that social protection programmes meet the standards of accessibility, adaptability, acceptability and adequacy for all rights holders. The Committee on Economic, Social and Cultural Rights (CESCR) has recommended these standards through several General Comments including 13, 14 and 19. Accessibility means making the social protection […]

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